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Utility Access bill pay portal now live
The new Utility Access bill pay portal is now live. As part of that everyone is receiving a new Customer Identification Number.
Customers can access the new Online Bill pay through Utility Access at: https://www.municipalonlinepayments.com/cityofhastingsne/utilities
Saved bookmarks in customers’ browsers will also need to be updated. Updated payment information is included in the “Utility Bill Pay” link at www.cityofhastings.org.
Also, keep in mind that anyone who has the former bill processing phone number saved will need to update that. The new number is 1-833-361-2977.
Customers who have questions about how this payment option works can call the Customer Service Office at (402) 463-1371 during normal business hours – 8 a.m. to 5 p.m., Monday through Friday.
The updated customer information will be included on June utility bills.
So far things are going smoothly with the transition, but customers should call (402)-463-1371 or email customerservice@cityofhastings.org if they have any questions.
Published Date: 06/ 6/2025